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Frequently Asked Questions
General
We carry top luxury brands and everyday brands at the best prices on the market, from Calvin Klein to Ralph Lauren to Tommy Hilfiger, and so many more!
Availability changes as new inventory arrives. Browse our collections to see the brands and styles currently available.
You can contact our team through website chat with the product name or link to ask about availability. Restocks are not guaranteed, as our inventory changes regularly.
Once your order is dispatched, we will email your tracking details. You may also be able to track your order through the Shop app. If you cannot find your shipping email, check your spam or promotions folder, then contact support@buyoutlet.com with your order number.
Shipping & Returns
We ship throughout the United States and to selected international destinations, subject to availability at checkout. Enter your delivery address at checkout to see the available shipping options. Services may vary by destination and product.
Our processing days are Monday through Saturday, excluding U.S. federal holidays. The daily cutoff is 2:00 p.m. Pacific Time.
Orders received before the cutoff typically ship the same processing day after payment clears. Orders received after the cutoff typically ship the next processing day. Same-day dispatch is not guaranteed, and peak periods may affect processing times. Carrier transit time is separate from processing time.
Armenia shipments follow the weekly schedule described below.
We use USPS & UPS as our shipping carrier for most orders.
Get more details about our shipping policies here.
All website sales are final. To keep our prices competitive, we do not accept returns or exchanges for change of mind, fit, size preference or ordering the wrong item, except where required by applicable law. Please review product descriptions and sizing information before purchasing.
Eligible listings on our official marketplace accounts may offer return options. Prices may be higher to reflect marketplace fees and return-related costs. Please check the specific listing’s terms before purchasing.
For damaged, defective or incorrect items, please contact website chat or support@buyoutlet.com within 72 hours of delivery with your order number, a description of the issue and photos where relevant. This reporting window does not limit rights required by law, including for defects that could not reasonably be discovered within 72 hours.
Read our Return & Refund Policy:
https://www.buyoutlet.com/policies/refund-policy
What if there is a problem with my order?
Contact us through website chat or email support@buyoutlet.com with your order number and details of the issue. Include photos where relevant, and keep the item and packaging until we provide instructions. Please do not send items back without contacting us first.
If your shipment is delayed, missing or marked delivered but cannot be located, contact us so we can review the shipment and investigate with the carrier. Your rights under applicable law remain unaffected.
Contact us through website chat or support@buyoutlet.com with your order number and details of the issue. Include photos where relevant, and keep the item and packaging until we provide instructions. Please do not send items back without contacting us first.
Customers are responsible for shipping charges. Available shipping methods and costs are displayed at checkout before you complete your purchase. Charges may vary based on your delivery address, package details and selected service.
Our processing days are Monday through Saturday, excluding U.S. federal holidays. The daily cutoff is 2:00 p.m. Pacific Time.
Orders received before the cutoff typically ship the same processing day after payment clears. Orders received after the cutoff typically ship the next processing day. Same-day dispatch is not guaranteed, and peak periods may affect processing times. Carrier transit time is separate from processing time.
Armenia shipments follow the weekly schedule described below.
Contact us as soon as possible through website chat or email support@buyoutlet.com. Orders may begin processing shortly after purchase, so changes and cancellations are not guaranteed. A request is confirmed only when our team approves it.
Once an order has shipped, we cannot stop its dispatch. Any cancellation or refund rights required by applicable law remain unaffected.
Payment Methods
We accept major credit cards and supported digital payment methods through checkout, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and PayPal, where available.
Payment options may vary by device, location and payment provider. The options displayed at checkout are the methods available for your order.
Eligible customers may see installment-payment options through Shop Pay at checkout. Availability, approval, payment schedules and any interest or other terms are determined by the payment provider. Review the terms shown before selecting a payment plan.
Yes. We offer electronic gift cards. Please visit our gift card product page to see the available denominations and details:
https://www.buyoutlet.com/products/buy-outlet-gift-card